8ffb Privacy Policy

1.1 Information Collected at Registration

When you create an account at 8ffb, we collect the following information:

• Full name and date of birth (for age verification — only persons aged 21 or above may register)
• Email address and mobile number
• Preferred username and password (stored in encrypted form)
• Country and region of residence

1.2 Financial Transaction Information

When processing deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, Upay or bank account numbers (for transaction verification)
• Transaction amount, date, and time
• Type of payment method

Note: We do not store any full bank card numbers or CVV codes. All financial transactions are secured through SSL encryption.

1.3 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Page visit time and session duration
• Data obtained from cookies and similar tracking technologies
• Gaming activity and betting history

2.1 Service Operation and Improvement

We use the information we collect from you for the following purposes:

• Account verification and identity confirmation
• Transaction processing and financial record keeping
• Customer support and issue resolution
• Platform performance analysis and improvement
• Detection and prevention of fraudulent activity

2.2 Communication and Notifications

Using your email or mobile number, we may contact you regarding the following:

• Important messages related to account security
• Transaction confirmations and acknowledgements
• Information about bonuses and promotional offers (you may opt out)
• Notices of important changes to the terms of service

2.3 Responsible Gaming Monitoring

8ffb believes in responsible gaming. For this purpose we monitor your gaming activity data so that:

• Potentially problematic gaming behaviour can be identified
• Appropriate intervention can be made when set limits are exceeded
• Assistance and guidance can be provided to users when needed

For more details, visit our Responsible Gaming page.

3.1 Sharing Information with Third Parties

8ffb does not sell, rent, or commercially transfer your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with our payment partners, including bKash, Nagad, Rocket, and Upay.
• Identity verification services: With approved verification organisations as part of the KYC process.
• Legal obligations: Upon request from authorities in accordance with applicable laws and regulations of Bangladesh.
• Fraud prevention: With security partners when required to detect and prevent financial fraud or illegal activity.

3.2 What We Never Do

8ffb never carries out the following activities:

• Selling information to advertisers or marketing companies
• Sharing information with unauthorised third parties
• Profiling or targeted advertising without your consent
• Using collected information for unrelated purposes

4.1 What Cookies Are and Why We Use Them

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience, maintain login sessions, and analyse platform performance.

• Essential cookies: Required for login, session management, and security.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help improve the service by analysing platform usage.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some parts of our service to stop working properly. Most modern browsers provide cookie management options — see your browser's help section for details.

5.1 Technical Security

8ffb applies industry-standard security measures to protect your information:

• SSL/TLS encryption: Every data transfer is secured through 256-bit SSL encryption.
• Data encryption: Sensitive information remains encrypted when stored.
• Firewall and intrusion detection: To prevent unauthorised access and cyber attacks.
• Regular security audits: Conducted regularly by third-party experts.

5.2 Access Controls

Access to your personal information is strictly limited:

• Only authorised personnel may access data when necessary.
• All staff data access is logged and reviewed regularly.
• Staff operate under strict confidentiality agreements.

5.3 Response to a Data Breach

If there is any risk that your information security has been compromised, we will:

• Immediately notify affected users by email.
• Transparently provide information about the nature of the incident, its potential impact, and the steps taken.
• Take the necessary technical and administrative measures to prevent recurrence.

6.1 Retention Policy

8ffb retains your information only for as long as necessary or legally required:

• Active account information: Retained for as long as the account remains active.
• Financial transaction records: Retained for a specified period in accordance with legal requirements.
• Inactive account information: Retained for the necessary period after account closure, then securely deleted.
• Support communications: Retained for a limited period after the issue is resolved.

6.2 After Account Closure

If you wish to close your account, please contact our support team. After account closure, your personal information is retained for a specified period in compliance with applicable law. After that, where there is no legal obligation to retain it, the information is securely deleted or anonymised.

7.1 Right to Access and Correct Information

Every user of 8ffb has the following rights:

• Right of access: You may request to know what information we hold about you.
• Right of rectification: You may request correction of inaccurate or incomplete information.
• Right of erasure: In certain circumstances you may request deletion of your information (beyond legal obligations).
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to portability: You may request a copy of your information.

To exercise these rights, please contact our support team. We will process your request in a timely manner.

7.2 Opting Out of Marketing Communications

You may opt out of promotional emails or messages at any time. To do so, please inform our support team. However, transaction confirmations and important security-related messages will continue as they are an essential part of the service.

8.1 Age Verification Policy

8ffb is for persons aged 21 or above only. We never knowingly collect personal information from minors. Age is verified at registration and additional proof may be requested in suspicious cases.

If we become aware that information from a minor has been collected, the relevant account will be closed immediately and the information will be deleted.

9.1 Updates and Revisions

8ffb may review and update this privacy policy from time to time. For any significant changes, we will:

• Send a notice to your registered email.
• Clearly publish the date and a summary of the changes on the website.
• For significant changes, we may seek your consent again.

Continuing to use 8ffb services after any changes will be taken as your agreement to the new policy. We therefore recommend reviewing this page regularly.